Refund policy

At Zynovio, we take great pride in ensuring that our products are made to the highest quality standards and shipped on time and accurately. We understand that sometimes issues may arise with your order, and we want to make the return and refund process as easy and hassle-free as possible for our customers.

Returns and Refunds:

We offer a 30-day return policy from the date your item is received. Please note that shipping and handling fees are non-refundable.

Returns or refunds are only processed in specific cases, such as if the item is lost in transit, arrives damaged, is not working properly, or during limited-time promotional exceptions.

If you believe your order qualifies, please contact us at hellocoziies@gmail.com and our team will be happy to assist you.

Zynovio Return & Refund Policy

At Zynovio, we want all customers to have a positive experience with our products. To ensure clarity and fairness for everyone, please review our return policy below:

1. Eligible Returns

Returns are accepted only under the following conditions:

  • The item is damaged upon arrival

  • The item is defective or not functioning as intended

  • The item received is incorrect (wrong product or wrong variant)

If any of the above applies, please contact our support team within 7 days of delivery with photos or videos showing the issue. We will review the case and provide the appropriate resolution.

2. Non-Eligible Returns

For hygiene, product integrity, and quality control reasons, we are unable to accept returns for the following situations:

  • Preference-based issues (e.g., “price too high,” “changed my mind,” “no longer want it”)

  • General dissatisfaction without a functional defect

  • Items that have been used, opened, or no longer in original condition

  • Orders placed with an incorrect address provided by the customer

  • Orders that are already processed or shipped at the time a cancellation request is made

These conditions follow standard industry practices to protect product safety and ensure fairness across all customers.

3. Return Processing

If your return is approved:

  • You will receive instructions containing our return address

  • The item must be sent back unopened and in its original packaging

  • Return shipping fees are the responsibility of the customer (unless the item is damaged/defective)

Refunds are issued once the item is received and inspected.

4. Replacements

In cases where a product is confirmed defective or damaged, we are happy to send a free replacement at no extra cost.

Hours of Operation:

Our customer service team is available to assist you Monday through Friday from 8:00am to 5:00pm EST. If you have any questions or concerns, please don't hesitate to contact us at hellocoziies@gmail.com